We're a publisher, an online retailer, a brick and mortar store, and more. This can get a bit confusing. We hope this page answers questions about any of these areas of our business.
How much does shipping cost?
It depends on how fast you want your order, and how much you are purchasing. You can select either Ground, Priority, or Express shipping. Unfortunately, international shipping is not available at this time (but we still love you, readers abroad!).
Ground: (est. arrival in 7–10 business days)
- If your order amount is $25 or more (after any discounts and before tax), your ground shipping is free.
- $4.99 for all orders up to $24.99
- Customers in Hawaii and Alaska will be charged a flat rate of $24.99 for ground shipping. No express shipping is available.
Priority: (est. arrival in 4–5 business days)
- $9.99 for orders up to $20
- $11.99 for orders between $20 and $40
- $14.99 for orders between $40 and $57
- $17.99 for orders between $57 and $75
- $19.99 for orders between $75 and $100
- $22.99 for orders over $100
Express: (est. arrival in 3–4 business days)
- $15.99 for orders up to $20
- $18.99 for orders between $20 and $40
- $24.99 for orders between $40 and $57
- $27.99 for orders between $57 and $75
- $29.99 for orders between $75 and $100
- $33.99 for orders over $100
How long will my order take to arrive?
Orders are processed and then shipped within 2–3 business days of receipt. For example, if you place an order on Tuesday, it may ship by Friday at the latest from Lebanon, IN. Ground shipping takes 7–10 business days to arrive, Priority 4–5, and Express 3–4.
Holiday 2016 Shipping Dates
To arrive by Friday, December 23, 2016:
Ground: (est. arrival in 7–10 business days) Order by Tuesday, December 13
Priority: (est. arrival in 4–5 business days) Order by Friday, December 16
Express: (est. arrival in 3–4 business days) Order by Monday, December 19
What payments do you accept?
We accept orders online with Visa, Mastercard, and American Express. All transactions placed online are secure, using Network Solutions security technology to encrypt and protect your information during transit. Once we have processed an order, we safely discard credit card information.
What's your return policy?
If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:
Hachette Book Returns Warehouse
322 South Enterprise Blvd.
Lebanon, IN 46052
Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded.
Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.
Who can I contact to check on my order?
Call 1.800.759.0190 or email us at firstname.lastname@example.org.
What do I do if I'm having trouble with this site?
Email email@example.com with a description of the problem.
Publishing + General Inquiries
What kinds of books do you publish?
Chronicle Books specializes in award-winning, innovative books for adults and children. Our adult titles include bestselling cookbooks, craft books, fine art, design, photography, and architecture; lifestyle and pop culture; humor; literature; travel; games; and gift and stationery items. Our children's titles include activity books; art books; board books; picture books; chapter books; young adult; games; and gift and stationery items.
Where are you located?
Chronicle Books Headquarters is located in San Francisco's South of Market district. We have a number of retail locations around the city as well. Here's our main address and some other handy contact information:
680 Second Street
San Francisco, California 94107
How can I receive one of your catalogs?
How can I get an examination or desk copy for a class I am teaching?
Examination or desk copies are available to teachers seeking titles for use in the classroom. All requests are subject to review. To request a copy, please send an email to firstname.lastname@example.org for consideration.
Do you offer premium sales?
So glad you asked. If you are interested in large volume purchases for corporate gift or marketing initiatives, please email us at email@example.com and we'll be happy to help you out.
How do I get permission to use images/copy from one of your books?
Take a look at the permission request page and follow the instructions there. If you wish to acquire any subsidiary rights (including foreign/translation, performance, merchandising, book club/book fair, reprint, electronic, etc.) to the entire work, please email details to firstname.lastname@example.org.
Chronicle Books only accepts written permission requests. Please be sure to indicate which title(s) you are interested in and what material you would like to use (including page numbers), as well as complete details regarding the use and your project. General permissions turnaround time is 4-8 weeks; however, you may request an immediate review (two business days) for a $100 rush fee.
How do I submit my book idea/design/illustration/photography for consideration?
Carefully read our submission guidelines and follow the instructions.
What is your donation/corporate giving policy?
We love to support nonprofit organizations doing wonderful work when we can, especially focusing on literacy, culture, and education. To make a request, applicants should submit a proposal in writing on their organization's letterhead to:
680 Second Street
San Francisco, California 94107
Requests must include date needed by, a brief description of your organization, specific items desired, and the organization's tax ID number. Applications are accepted on an ongoing basis, and only those organizations whose requests are granted will be contacted.
Marketing + Publicity
How can I contact one of your authors?
If you need to contact one of our authors or artists, please email email@example.com. We will be happy to forward it on to them.
How can I get a review copy of one of your books?
If you would like to request a review copy of any of our titles, email your request to firstname.lastname@example.org. Please address your email to the Publicity Department and include your mailing address and company information. Also, please note that not all books are available for review.