If you are a wholesaler or retailer and have questions about an existing account, or wish to open a new account, you're in the right place.

Online Customer Service

New Account Information

Terms and Conditions

Returns Information

Contact Information

Sales Reps

Online Customer Service

Chronicle Books is pleased to offer two choices for online customer service:

ChronicleBooks.info
Log on to www.chroniclebooks.info to check retail price and availability, get lists of OP titles, or to download a new account packet. All this and more is available free of charge 24 hours a day, 7 days a week.

PubEasy
Log on to PubEasy to check price, availablity, order status, or to place orders 24 hours a day, 7 days a week. Free to join, PubEasy is your own full-featured self-service center.

New Account Information
When opening a new account, please allow an additional 1-2 weeks for your first order to arrive. To open a new account, follow these easy steps:

First, write your opening order.

Next, decide what type of account you wish to open: Net 30 Returnable, Net 30 Non-Returnable, or Pre-pay Returnable or Pre-pay Nonreturnable. See descriptions below.

Net 30
If you choose to open a Net 30 term account, we will bill you for shipments and expect payment within 30 days of the invoice date. You can select returnable or non-returnable terms when you set up your account, and you will be able to request backorders for Out-of-Stock and/or Not Yet Published items. You may pay your invoices by check, money order or credit card.
Returnable— All returnable merchandise can be sent back to us for credit (see Return Policies for details).
Non-returnable— Only damaged or mis-shipped items may be returned to us. Contact Customer Service before any return; a call tag or return authorization will be required for credit to be issued. Overstock returns are not permitted. In general, non-returnable accounts earn a higher discount than returnable accounts (see Retailer Discounts for details).

PRE-PAY
If you choose to open a Pre-Pay account, you will need to provide credit card information or a check with each order. You may choose returnable or nonreturnable terms. Any backorders will process against your card.

Then, fill out our Credit Application and fax it with your order to 734-448-7113.
For Pre-Pay accounts paying with a credit card, include credit card number, expiration date, name on card, and card billing address.

If you do not have our Credit Application, provide us with a credit sheet with the following information: business name, billing and shipping addresses, contact name, phone and fax numbers, resale/tax ID number. For Net 30 accounts, provide one bank reference and three trade references (please include phone/fax numbers), specify if you want to be set up as Returnable or Non-returnable, and if you would like to accept backorders (if yes, specify if you would like them for all Out of stock titles and Not Yet Published titles or for just Not Yet Published titles.)

For Pre-Pay accounts paying with a check, please mail your check, order and application to:
Hachette Book Group USA
3 Center Plaza
Boston, MA 02108

Please fax your new account application and your opening order to Hachette Book Group USA at 1-800-286-9471.
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Ordering Information

Placing an Order
You may order items from Chronicle Books and/or any of our distribution lines (Handprint/Ragged Bears/Blue Apple, Laurence King Publishing, Moleskine, Princeton Architectural Press, Quirk, SmartsCo, and SmartLab) or anyone else HBGUSA distributes, on the same purchase order. *Moleskine titles will invoice separately and be billed for shipping charges.

Include on Your Order

• Quantity, ISBN and Title of each item ordered
• Shipping address, contact name and phone number
• PO number
• Account number (if you don't have an account with us, please see the New Accounts section, or call our Customer Service department for more information on setting up an account)
• Credit card number, expiration date, billing address and name on card if you are pre-paying
• Ship date and cancel date if not for immediate shipment with normal account backorder settings

Things to Know:

• Allow 7-10 business days to receive your order (If you need expedited shipping, please call Customer Service BEFORE placing the order. Shipping is not free for expedited orders)
• HBGUSA does not fax back confirmation of orders.
• Orders are entered and transmitted to our warehouse within 2 business days of receipt.
• Once an order is transmitted to the warehouse, it is not possible to change or cancel that order.
• Customers are responsible for providing correct ISBNs; double-check your numbers.

We accept orders submitted by:

Fax:
Orders may be faxed to your sales rep (for fax numbers, see rep directory below), or directly to us at 800-286-9471

Mail:
Hachette Book Group USA
3 Center Plaza
Boston, MA 02108
* If pre-paying with a check, include your check with your order.

EDI/Web:
Hachette Book Group USA accepts electronic orders via Pubnet and Pubeasy.
To register for PubEasy, please go to www.pubeasy.com. It is a free service that allows you to check title status and availability 24 hours a day. To place orders via PubEasy, you must have a current term account with us. If interested in establishing an EDI relationship with us, please contact HBG-EDISUPPORT@hbgusa.com.

Email:
You can email your order to order.desk@hbgusa.com. You may include your order in the body of your email, or you may send it as a Microsoft Word or Excel attachment.

Phone:
Orders may be placed by telephone by calling your sales rep (see rep directory below for phone numbers), or by calling our Customer Service department at 800-759-0190, Monday through Friday 8:30-5:30 Eastern Standard time.
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SHIPPING POLICIES
Invoice/Packing Slip
Your shipment will include a packing slip that shows what was shipped and at what discount you were billed. Invoices are mailed separately to your billing address. The order number on the packing slip is the same as the invoice number.

Freight
All orders (except for MOLESKINE and for expedited shipping) ship free freight.

Minimum Ship Quantity
All publishers (except for Moleskine) and formats will combine to meet the shipment minimum. Titles ship free freight if the shipping minimums are met. The shipping minimum is $75.00 net nonreturnable and $150.00 net for returnable. Titles that do not meet this minimum will be held and combined with other orders until this minimum is met.

Terms
All orders will have net 30 dating, except calendars shipping upon intitial release date (July/August) which receive Jan 1st billing. Subsequent calendar orders receive normal terms.

REPORTING PROBLEMS/TRACKING ORDERS
To track an order or report a problem with a shipment you have received, please contact our Customer Service department. All claims for shortages, damages, incorrect titles and missing shipments must be made within 90 days of the invoice date. Please have your packing slip or invoice with you when you call, or the boxes from your shipment.

ACCOUNTS RECEIVABLE

• Invoices are due to be paid when indicated on each invoice, and may be paid by check, money order or credit card.
• In addition to individual invoices and credit memos, you will receive a consolidated statement each month.

If you have questions regarding a statement or the credit status of your account, or you would like to pay your invoice with credit card, please call Customer Financial Services at 1-800-234-5226.

Mail Invoice Payments to:
Hachette Book Group USA
P.O Box 8828
Boston, MA 02114-8828

 

TERMS AND CONDITIONS

Hours of Operation
Our Customer Service Department is open Monday – Friday; 8:30 am - 5:30 pm EST.

Phone Numbers
Toll-free (within the US): 800-759-0190

Fax Numbers
To fax an order: 800-286-9471
Note: Chronicle Books does not fax back confirmation of receipt of orders

Please direct all faxed Accounts Receivable correspondence to 415-541-9940.

Mail Orders and Prepaid Orders
Hachette Book Group USA
3 Center Plaza
Boston, MA 02108

Remit Payment to the Address Below
Hachette Book Group USA
PO Box 8828
Boston, MA 02114

Note: Please do not send prepaid orders to the lock box.

Chargebacks
Chronicle Books will not pay vendor non-compliance chargebacks.

EDI
Chronicle Books now accepts orders via Pubnet.

For additional information about EDI, please contact our Customer Service Department at 800-759-0190 and they will put you in touch with our EDI contact.

New Accounts
For information about setting up a new account, please call our customer service department at 800-759-0190. Turn around time for new accounts is 2 – 3 weeks. Chronicle Books is a member of GAIN. GAIN is a member driven Gift Credit Interchange. Specialty Accounts should contact 888-254-2224 for further information.

Stop Orders
Stop Orders will earn a 40% discount. Shipments will be made via UPS ($3.50 Shipping and Handling) or another service as indicated and paid for by the customer.

Order Minimums
The minimum ship is 12 units. All orders under 12 units will hold for 30 days, in order to combine with other orders. Orders not meeting 12 units within 30 days will release to the warehouse on the 31st day for shipment.

Returnable/Non Returnable
Accounts must elect to buy on a returnable or non-returnable basis. This applies to all books and general gift merchandise.

Customers may choose to order calendars either returnable or non-returnable. Calendar orders must be submitted on a separate purchase order and customers should note on that purchase order whether they choose to order on a returnable or non-returnable basis.

General Information
Chronicle Books ships out of Lebanon, IN c/o Hachette Book Group USA. All returns should be directed to the warehouse and not to the Chronicle Books office.

Send Returns to
Chronicle Books Returns
c/o Hachette Book Group USA
322 S. Enterprise Blvd
Lebanon, IN 46052

Returns Policy
Returns are accepted PREPAID at our warehouse facility. COLLECT shipments will be refused.

No Return authorization is required for overstock returns if you are a returnable account.

Return Authorization is required for all mis-shipments, or receipt of damaged or defective merchandise. Please call our Customer Service Department at 800-759-0190 for return authorization. No credit will be issued for returns received without proper authorization.

• Returns of more than one carton must be marked 1 of 3, 2 of 3, etc...
• Carton weight cannot exceed 35 lbs.
• Packing slip shall be placed in or on carton # 1.
• NO Puzzle Pack or Gaylord returns will be accepted. Any attempts to send Puzzle Pack or Gaylord pallets to the warehouse will be REFUSED.

Conditions of Credit

• Must be a returnable account.
• No returns will be accepted earlier than 90 days from invoice date.
• Books must be in unmarked, saleable condition. In other words, only send back to us a book that you would like to receive in your next shipment.
• The following information must be included in order for proper credit to be issued:

a) Invoice Number
b) Account Number
c) Date of Purchase
d) Reason for Return
e) ISBN, Title and Quantity

Out of Print titles will be eligible for return up to 60 days after notification in Publisher's Weekly.

Calendars may be returned full copy, stripped covers, or affidavit. Calendar returns must arrive in our warehouse prior to March 31st of the calendar year. NO CREDIT will be given for calendars purchased at Non-Returnable terms.

Credits can only be used towards an outstanding balance or additional purchases. Unused credits will expire after 24 months.
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RETURN POLICIES (RETURNABLE ACCOUNTS ONLY)

Send all returns to:
Chronicle Books Returns
c/o Hachette Book Group USA
322 S. Enterprise Blvd
Lebanon, IN 46052

This is our shipping and receiving warehouse. Any returns sent to the San Francisco office will not be credited to your account, nor will they be returned to you.

Please include with all returns:
PLEASE INCLUDE WITH ALL RETURNS:

• Your store name and address
• Your account number
• Invoice number and invoice date
• Reason for return (i.e., overstock)
• Detailed list of contents, including quantity, ISBN and title

Conditions for credit

• Returnable accounts do not need prior authorization to make returns.
• All shipping charges must be prepaid; collect shipments will be refused.
• Titles must be unmarked, in salable condition.
• Titles must be returned no earlier than 90 days from invoice date.
• Titles must be in print, or returned within 90 days of notification of Out of Print status in Publishers Weekly.
• Returns will be credited at the same price and discount at which they were most recently purchased.
• Please allow 2-3 weeks for credit to be issued.

Credit will not be granted for:
The following will not receive credit. Returns of under six units of such titles will be discarded. They will not be returned to you.

• Titles received more than 6 months after being declared Out of Print in Publishers Weekly
• Anything purchased at non-returnable terms (such as Moleskine items)
• Any returns sent to the San Francisco office, or any address other than our returns address

Calendar returns

• Returns must be received in our warehouse by July 1st of the calendar year.
• Engagement or Wall calendars may be returned full copy or with stripped covers.
• Boxed Daily calendars may be returned full copy or just the flattened box.
• For stripped cover returns ONLY ship to this returns address:
  Hachette Book Group USA Retail Sales & Marketing
  Attn: Stripped Cover Returns
  326 South Enterprise Blvd
  Lebanon, IN 46052

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CONTACT INFORMATION
Remit ONLY payment of invoices to:
Chronicle Books
Dept. 44493
PO Box 44000
San Francisco, CA 94144

Send letters of inquiry, credit applications, orders, and all other correspondence to:
Chronicle Books
Customer Service Dept.
680 Second Street
San Francisco, California 94107

Our main phone number: 415-537-4200

Questions about your statement or credit status
Call our Credit Department at 800-234-5226.

Questions about an order, an invoice, or a problem with your account
Call our Customer Service department at 800-759-0190 or fax us at 800-286-9471 with your account: Our office hours are 8:30 AM to 5 PM EST.
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SALES REPRESENTATIVES

Our Sales Representatives will be happy to discuss our products with you and take your order. To contact the Sales Rep in your area, please select from the list below based on your store type and geographic region.

Bookstore Representatives
MA, CT, ME, VT, NH, RI
Nanci McCrackin
Phone: 603-924-8766
Fax: 603-924-0096
mcbooks@aol.com

IL, WI, MO, IA, MN, NE, ND, SD
Abraham Associates
Stu Abraham
Phone: 952-927-7920
Fax: 952-927-8089
info@abrahamassociatesinc.com
John Mesjak
Phone: 815-899-0079
Fax: 845-350-7112
john@abrahamassociatesinc.com
Steve Horwitz
Phone: 651-647-1712
Fax: 651-647-1717
steve@abrahamassociates.com
Roy Schonfeld
Phone: 216-291-3538
Fax: 216-691-0548
rmsabr@aol.com

New York Metro, NJ
Rob Shaeffer
Phone: 914-591-6054
Fax: 914-591-6256
rob_shaeffer@chroniclebooks.com

DC, WV, MD, DE, Eastern PA
Chesapeake and Hudson
Phone: 800-231-4469
Fax: 800-307-5163
janine@cheshud.com

Northern California
Christa Grenawalt
Phone: 415-537-4315
Fax: 415-5374470
christa_grenawalt@chroniclebooks.com

Southern California
Dave Ehrlich
Phone: 323-346-7498
dave_ehrlich@chroniclebooks.com

AZ, NM, WA, OR, UT, AK
Courtney Payne
Phone: 206-409-8556
Fax: 206-723-3956
cep@chroniclebooks.com

AL, AR, FL, GA, LA, MS, SC, NC, OK TN, TX, VA
Southern Territory Associates
Phone: 806-799-9997
Fax: 806-799-9777
Sta77@sbcglobal.net

CO, ID, WY, MT
AAA Hand Associates
David Diehl (ID, north WY, MT) Phone: 206-328-0295 David_diehl@mindspring.com
Jock Hayward (CO, South WY)
Phone: 415-383-3883 handhayward@earthlink.net

Library and Educational Accounts
Rob Shaeffer
Phone: 914-591-6054
Fax: 914-591-6256
rob_shaeffer@chroniclebooks.com

Gift Store Representatives
AR, IA, KS, LA, MO, NE, OK, TX
Anne McGilvray & Company
Dallas Showroom
Phone: 800-527-1462
Fax: 214-638-4440
info@annemcgilvray.com

IL, MI, IN, KY, OH
Kelley and Crew
Chicago Showroom
Phone: 773-774-3495 For orders only: 800-373-1712
Fax: 773-763-3024
amy@kelleyandcrew.com

MN, ND, SD, WI
Square One
Minneapolis Showroom
Phone: 952-908-3223
For orders only: 800-252-1474
Fax: 952-908-3224 onesquare@aol.com

NEW ENGLAND, UPSTATE NY
Krikorian Miller
Newburyport, MA Showroom
Phone: 800-331-4803
Fax: 978-465-1101
krimil@aol.com
www.krikorianmiller.com

PACIFIC NORTHWEST
Bettencourt Group
Seattle Showroom
Phone: 800-462-6099
Fax: 206-762-2457
info@bettencourtgroup.com

NY METRO, NEW JERSEY
Portfolio
Manhattan Showroom
Phone: 212-685-7377
Fax: 212-685-7388
portfolio225@aol.com

NORTHERN CALIFORNIA
Stephen Young & Associates
San Francisco Showroom
Phone: 877-479-6864
Fax: 877-892-2415
info@stephenyoung.net

SOUTHWEST
Mary Jane McKitis & Associates
Tucson Showroom
Phone: 520-887-2624
Fax: 520-887-2628
mjmckitis@aol.com

MID-ATLANTIC
Lines by Alan Green
Phone: 301-469-6177
Fax: 301-365-2884
alan@linesbyalangreen.com

SOUTHERN CALIFORNIA
Stephen Young & Associates
Los Angeles Showroom
Phone: 800-282-5863
Fax: 888-748-5895
info@stephenyoung.net

CARIBBEAN, BERMUDA
Snapdragon
Phone: 561-748-7601
Fax: 561-748-7606
sally@isnapdragon.com

SOUTHEAST
The Simblist Group
Atlanta Showroom
Phone: 800-524-1621
Fax: 404-524-8901
info@simblistgroup.com

WEST VIRGINIA AND WESTERN PA
Pamela Miller
PDM Enterprises
Phone: 412-881-7033
Fax: 412-881-7033
Repref23@aol.com

For international orders, please contact our export department: exportsales@chroniclebooks.com or 415-537-4205.
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