Please consult the links below for questions regarding orders placed through
our site.
Shipping Information
Payment Methods
Sales Tax
Telephone Orders
Return Policy
International Orders
My Account
All orders ship from Lebanon, IN.
We offer standard and expedited shipping for orders.
UPS Ground: 7-10 business days
$4.50 for the first item, add $.50 for each additional item. If you order
ten or more items, your shipping is free.
UPS Next Day Air
$15 for one item, add $3 for each additional item
UPS Second Day Air
$9 for one item, add $2 for each additional item
UPS Third Day Air
$7 for one item, add $1 for each additional item
These rates are for orders within the contiguous 48 states. For expedited shipping to Alaska and Hawaii, contact customer service directly at: 800-759-0190.
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We accept orders online with Visa, Mastercard, and American Express credit
card payments. All transactions placed online are secure, using VeriSign technology
to encrypt and protect your information during transit. Once we have processed
an order, we safely discard credit card information.
You may also order by check or money order by using this form.
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Sales tax will be added to orders from the following states based on the state
percentages:
- California 8.25%
- Colorado 2.9%
- Maryland 5.0%
- Michigan 6.0%
- Minnesota 6.5%
- Nevada 7.25%
- New York 8.25%
- Ohio 5.0%
- Tennessee 7.0%
- Washington 8.6%
Even if you don't live in one of the states identified above, you will be
charged sales tax if you choose to ship your order to one of these states,
as required by law.
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If you wish to order by phone, please call our Customer Service department
at 800-759-0190 (8:30 am to 5:30 pm EST). Or find a Chronicle bookseller
near you by searching the American
Booksellers Association's online directory.
While we are happy to sell to you directly, we know nothing can replace the
browsing experience awaiting you in your local bookstore.
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To return items from your order, please call customer service toll-free at
800-759-0190 for return authorization. Please note that you are
responsible for the return shipping costs. To check order status, log
in and check under My Account.
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If you're interested in ordering from outside the U.S., please contact your
local Chronicle distributor. The following distributors will be happy to help
you process your order. If you have any questions or need some assistance,
please email our International Sales Department at exportsales@chroniclebooks.com.
Asia, Middle East (Excluding Japan)
Michelle Curreri / Sonja Merz
3 Eagle Lane
Beverly, MA 01915
Tel: 978-921-8020
Fax: 978-921-7577
michelle@curreriworldsvs.net
sonja@sonjamerz.com
Australia
Hardie Grant Books
85 High St.
Prahran 3181
Victoria, Australia
Tel: 61 3 8520 6444
Fax: 011-61 3 8520 6422
info@hardiegrant.com.au
Canada
Raincoast Books
9050 Shaughnessy St.
Vancouver, BC
Canada V6P 6E5
Tel: 604-323-7100
Toll-free tel: 800-663-5714
Fax: 604-323-2600
Fax in Canada: 800-565-3700
www.raincoast.com
info@raincoast.com
Quebec and the Maritimes
Hornblower Books
Suite 201-4001 Rue Berri
Montreal, Quebec H2L 4H2
Tel: 514-843-7410
BC to Ontario
Kate Walker & Company
Vancouver Office
9050 Shaughnessy St.
Vancouver, BC
Canada V6P 6E5
Tel: 604-323-7111
Kate Walker & Company
Toronto Office
Suite 303-606
King Street West
Toronto, ON
Canada M5V IM7
Tel: 416-703-0666
France
Critiques Livres Distribution S.A.S.
B.P. 93-24 rue Malmaison
93172 Bagnolet Cedex
France
Tel: (33) 14-360-3910
Fax: (33) 14-897-3706
critiques.livres@wanadoo.fr
Germany, Austria, Switzerland,
Scandinavia, Holland, Eastern Europe
Bill Bailey Publishers Representatives
16 Devon Square
Newton Abbot
Devon TQ12 2HR
United Kingdom
Tel: (44) 1626-331079
Fax: (44) 1626-331808
info@billbaileypubreps.co.uk
Italy, Southern Europe
Bookport Associates
Joe Portelli
Via L. Salma 7
20094 Corsico (MI)
Italy
Tel: (39) 02-4510-3601
Fax: (39) 02-4510-6426
bookport@bookport.it
Latin America, Japan, Puerto Rico
Tessa Ingersoll
Chronicle Books
680 Second Street
San Francisco, California 94107
Tel: 415-537-4205
Fax: 415-537-4450
tessa_ingersoll@chroniclebooks.com
New Zealand
Southern Publishers Group
21 Newton Road
Newton
Auckland 1010
New Zealand
Tel: (64) 9-309-6930
Fax: (64) 9-309-6170
hub@spg.co.nz
South Africa
Real Books
37 Smit Street
Braamfontein 2001
Johannesburg
South Africa
Tel: 27-11-403-3700
Fax: 27-11-837-0645
realbook@global.co.za
United Kingdom, Europe
Publishers Group UK
8 The Arena
Mollison Avenue
Enfield EN3 7NJ
United Kingdom
Phone: (020) 8804-0400
Fax: (020) 8804-0044
info@pguk.co.uk
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to check the status of current orders, cancel orders that haven't shipped,
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