Shipping & Returns
For Assistance with Orders
You can always email us at firstname.lastname@example.org or call 1.800.759.0190 from 8:30am–5:30pm ET, Monday–Friday.
Orders are processed and shipped within 2–3 business days of receipt. For example, if you place an order on Tuesday, it may not ship until Thursday or Friday. All orders ship from Lebanon, IN.
- Est. arrival in 7–10 business days
- $4.99 for all orders up to $24.99.
If your order amount is $25 or more (after any discounts and before tax), your ground shipping is free.
- Est. arrival in 4–5 business days
- $9.99 for orders up to $20
- $11.99 for orders between $20 and $40
- $14.99 for orders between $40 and $57
- $17.99 for orders between $57 and $75
- $19.99 for orders between $75 and $100
- $22.99 for orders over $100
- (est. arrival in 3–4 business days)
- $15.99 for orders up to $20
- $18.99 for orders between $20 and $40
- $24.99 for orders between $40 and $57
- $27.99 for orders between $57 and $75
- $29.99 for orders between $75 and $100
- $33.99 for orders over $100
These rates are for orders within the contiguous 48 states. No shipping available to international addresses or on credit cards with international billing addresses at this time. Customers in Hawaii and Alaska will be charged a flat rate of $24.99 for ground shipping. No express shipping is available.
Many of our books and gifts are available to preorder and will not ship immediately. They will ship within 2-3 business days of the publication date listed under product details. Publication dates are subject to change without notice. You may call or email to cancel your preorder before it ships. After shipping, our normal return policy applies.
If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:
Hachette Book Returns Warehouse
322 South Enterprise Blvd.
Lebanon, IN 46052
Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.
We accept orders online with Visa, Mastercard, Discover, and American Express. All transactions placed online are secure, using Shopify Secure payment technology to encrypt and protect your information during transit. Once we have processed an order, we safely discard credit card information.